.1 General rules
The products ordered by the Buyer according to these CGVs will be delivered to the address indicated by the Buyer as the delivery address on the Order (" Delivery Address").
GLASS ONION ships to all European Union countries, including Monaco, excluding Cyprus and Malta. The following territories are also excluded: Vatican City, San Marino, Champion of Italy, Livigno, as well as territories of European Union countries outside the geographical area of Europe (e.g. the French DOM-TOM territories).
Purchase invoices are sent by e-mail to the e-mail address indicated by the Buyer at the time of registration on the GLASS ONION website.
5.2 How to ship products
5.2.1 Shipping modes for Italy
(I) Bartolini Expedition
A manager of the Bartolini company will deliver to the Buyer or recipient of the Order and will require them to sign an electronic receipt. This electronic receipt will be proof of the delivery by GLASS ONION, and the receipt by the Buyer, or the recipient of the Order, of the products ordered.
Deliveries are made on working days (Monday to Friday). In the event of absence, the Buyer, or the recipient of the products ordered, will receive an attempted delivery notice, with which they can contact the carrier at the address indicated on the notice in order to arrange a new delivery. If it is expressly indicated by the buyer, or by the recipient of the products ordered, it will be possible to deliver the products to a third party.
If it is not contacted, the Bartolini carrier will make a further step in the two working days depending on the case, following the first step. In the event that after two attempts to deliver the package could not be delivered, the Buyer or recipient of the Order will receive an alert informing the address of the Bartolini Center in which the package will be stored ten working days. The Buyer or recipient of the Order will be able to pick up the package at that centre. At the end of that period the package will be returned to GLASS ONION and the Buyer refunded, in the manner chosen at the discretion of GLASS ONION, the amount of his Order deducted the shipping costs.
It is not possible to raise any disputes relating to the shipment itself in case the package appears to have been delivered. To do this, the carrier's computer system (flashage) is faithful.
5.2.2 Delivery modes for countries other than Italy
5.3 Defects, non-compliance and product damage
5.3.1 General provisions
The Buyer, or the recipient of the Order, is invited to check the status of the package and products at the time of delivery.
In case of package anomalies (damaged or open package, trace of liquid, etc.) and/or products ordered (missing, defective or damaged products), the Buyer or recipient of the Order will have to return the products to GLASS ONION following the procedures described in articles 5.3.2 and 5.3.3 of these General Terms of Sale. Failure to comply with the correct procedure excludes any action against the carrier and/or GLASS ONION, including the right to refund the Order and/or the return of the products ordered.
The Buyer, or the recipient of the Order, may, alternatively, call GLASS ONION Customer Service to find out how to return the damaged, non-compliant and/or defective product or products. The procedure for returning damaged, non-compliant and/or defective products that will be indicated by the GLASS ONIO Customer ServiceN must be followed by the Buyer. Otherwise, the Buyer will not be able to claim any refund or replacement of the products in question.
5.3.2 Procedures that must necessarily be followed in the event of obvious damage to the package for the return of the package to GLASS ONION:
– Bartolini Shipment:
In the event of an anomaly found in the presence of a Bartolini manager:
Reject the shipment and immediately formulate all the reservations regarding the anomaly in a clear and detailed manner. These reserves must be indicated by the Buyer or the recipient of the Order on the appropriate cutting of the bellboy Bartolini.
Report the rejection to GLASS ONION Customer Service at the same time.
In the event of an anomaly found in the absence of the manager Bartolini:
Report the damages or deficiencies found and make any complaint and reserve to GLASS ONION Customer Service.
5.3.3 Procedure that must be followed in case of product missing, damaged or defective:
The Buyer, or the recipient of the Order, must report the absence, defect, non-compliance or damage of the products ordered to THE GLASS ONION Customer Service.
GLASS ONION Customer Service may ask for information about the identity of the Buyer or recipient of the Order and make any verification that may be useful. GLASS ONION Customer Service will tell the Buyer, or the recipient, the procedure to follow to return the damaged or defective product, that is, to obtain the missing products.
Once the products are received, GLASS ONION will verify that these products are indeed defective, damaged or mismatched with the description provided on the Website. If this verification is positive, in accordance with Article 130 and following of the Consumer Code, GLASS ONION will replace the defective, damaged or non-compliant product and send it to the Buyer as soon as possible and in any case within 30 (thirty) working days of receiving the products. The shipping costs will be borne entirely by GLASS ONION. If GLASS ONION is unable to replace the products within that period, GLASS ONION will immediately notify the Buyer of the e-mail address indicated at the time of registration and will reimburse the Buyer the cost of those products and shipping costs if the Buyer provides proof of the cost incurred to return the products. The refund of the price will be made by GLASS ONION with the manner chosen at its discretion as soon as possible, and in any case within 30 (thirty) working days from the date on which you will receive the products.
If, after reviewing the returned products, GLASS ONION reasonably believes that the products cannot be considered defective, damaged or non-compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him.
5.4 Shipping Times and Costs
The shipping times of the products in Italy (via Bartolini) are between 3 and 5 business days considered with reference to the French or Italian calendar, as appropriate. For shipments to the islands of Sicily and Sardinia, these times may be extended by 1-2 working days considered with reference to the French or Italian calendar, depending on the case.
The delivery time takes place from the moment the e-mail confirms that the products have been shipped to the Buyer.
The shipping costs are: 6th up to 100 euros of order, over 100 euros shipments are free, 10.00 euros for shipments in marking.